Please note that some products are made to order (3-4 weeks). This is stated under the products it applies for.

DELIVERY - Free shipping over EUR 300 

Prices varies from  €19, €25, and €29 depending on standard or express.

Standard Saver (5 - 14 days)

the World: EUR 19 

Standard (5 - 14 days)

the World: EUR 25 

Express (2-5 days)

the World: EUR 29 

 

TAXES AND DUTIES

No import cost within EU. Please be aware that international shipping taxes/duties may occur and are at the customers expense. 

ORDER ARRIVAL

We work with shipping carriers who aim to deliver items between 2-14 days worldwide, however some extra days may apply due to customs, bank holidays, weekends, especially hectic times etc. 95% of deliveries arrive within the stated time frame, but are not guaranteed to arrive within this time frame. 

    EXHANGE

    Exchange to another size or product? Email exchange.return@sunsetadore.com 

    How to exchange: You order a new product and we process the first order as a return, this is easy and fast. 

    The return label when exchanging is free. We accept international exchanges.

    RETURNS -  exchange.return@sunsetadore.com

    While we hope you love everything you order, we recognises the importance of being able to return. We offer returns within 14 days of item delivery. If you would like to return an item please email us at exchange.return@sunsetadore.com writing "return" in the subject line and stating the reason for return. Return label is not free - however, free when exchanging for another size/product. When returning, the initial shipping cost is not refunded. We accept international returns.

    Please see below for return requirements. 

    • Items must be returned in new, unused condition
    • Initial shipping charges cannot be refunded
    • Custom size orders cannot be returned, so please be precise when measuring
    • Sunset Adore has the right to refuse any returns which do not meet the return requirements or returned without request. 
    • The delivery charge will not be returned because it is not refundable from the shipping company. 

    CHANGE OF ADDRESS

    To change the shipping address for an order, please follow these instructions:

    1. If the parcel has not been shipped yet:

      • Send an email to hello.sunsetadore@gmail.com with your request to change the address.
      • This service is free of charge, and we will do our best to update the address before the parcel is shipped.
    2. If the parcel has already been shipped with FedEx, DHL, or UPS:

      • Unfortunately, we cannot update the address free of charge as the shipping carriers charge a fee for address changes.
      • The cost for changing the address within the same country will be €15.
      • This cost will be at the customer's expense.
      • Please send an email to hello.sunsetadore@gmail.com with your request to change the address, and we will provide instructions on how to pay the €15 fee for the address change.

    Please make sure to include your order details, such as the order number, when you contact us for address changes. We will do our best to assist you with the process.

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